Our values tell you who we are
They're our promise to our clients, our suppliers, and our colleagues .
Our beliefs guide the way we work and the people we work with. They support us as we make decisions, act as a behavioural compass, and are a reflection of the people who work here.
When you work with us, this is what you can expect (and what we’d like in return!).
We don’t shy aware from telling the truth, even when we know it’ll be hard to hear. We are open when we feel things aren’t working - strategies, teams, ideas. We ask questions, we challenge, we offer up solutions, and explore new approaches. We’re sensitive and authentic in our feedback - everything we say or do comes from a place of good intent.
Success is about teamwork - we need to trust, listen, and support each other. We are an extension of our clients’ team and want to understand the business inside and out… the good, the bad, and the ugly. We don’t wait to be asked and we’re always looking for ways to bring added value - whether that’s sharing useful information or acting as a sounding board.
We’re always looking at how we can be better. We have the strength to lead the way and the courage to adapt. We don’t over-promise and under-deliver. We focus on our end goal - helping our clients and their business grow through influential and effective communications. When our clients succeed, so do we.
We like knowing where we’re going. We also like knowing how we’re going to get there, how we’ll measure our success, and what milestones there are along the way. Often it’s the act of planning which is more important than the plan itself - it allows us to challenge assumptions, push ourselves, and try new approaches.
We know good communications is the foundation of any successful business - including ours. We’re there for clients when they need us, answering emails, picking up the phone, and offering solutions as quickly as we can. We believe transparency makes for a happier relationship. We’ve got nothing to hide. We’ll always be open about budget, timelines, and deliverables.
We grow through learning - through books, through experiences, and through letting our thoughts run wild. We have an insatiable thirst for knowledge and love passing on fresh, interesting, and novel insights to our clients. No matter the question, we’ll test ourselves to come up with a new answer. We love tapping into the collective wisdom of the crowd.
When you pay us, you’re paying for our years of experience and the time it’ll take for us to deliver a real result. We don’t just churn things out. We don’t work to a template. Everything we do is bespoke to solve the problem in front of us. We believe in value-based pricing and we’re always fair about what that value is. If we think someone else should do the job, we’ll let you know.